Communication Standard of Practice PDF
Standard
The physiotherapist communicates professionally, clearly, effectively, and in a timely manner to support and promote quality physiotherapy services.
Expected outcome
Clients, potential clients, colleagues, members of the public, and others can expect that communication with and by the physiotherapist will be respectful and professional and will contribute to their understanding and participation in their health management.
Performance expectations
The physiotherapist:
- Does not engage in communication that is disrespectful, dishonest, misleading, or lacking in transparency.
- Identifies potential barriers to effective communication and makes a reasonable effort to address these barriers.
- Engages in active listening to ensure that the client’s perspective, needs, and preferences are heard and understood.
- Communicates with clients, team members, and others to facilitate collaboration and coordinate care.
- When sharing information with the client, team members, and others regarding the client and physiotherapy services:
- Obtains client consent when required by privacy legislation, and
- Maintains client confidentiality by selecting secure methods of communication.
- Documents all communications accurately, clearly, professionally, and in a timely manner.
- Confirms that any exchanges using electronic communications are appropriate for therapeutic relationships established with clients.
- When using social media platforms, communicates with clients, potential clients, members of the public, and others honestly, transparently, and professionally:
- Obtains explicit informed consent if using client images or personal information in social media posts.
- Conveys scientifically sound, evidence-based information.
- Does not share private, disrespectful, dishonest, or misleading information.
- Does not provide client-specific treatment recommendations via social media platforms.